Someone Just Left Your Website. They Had A Question. Nobody Answered.

Yes. The agent draws only from your own practice content and medically verified sources. It never diagnoses, never recommends specific medications, and never issues clinical advice. Its job is to answer questions, reassure patients, and guide them toward booking. The moment a question requires clinical judgment — dosing, interactions, contraindications — it routes the patient directly to your team. That boundary is hardcoded. It cannot be crossed.

We've spent 18 months testing this against real patient scenarios. The agent knows exactly what it can say and what it can't. When a question falls outside its scope, it doesn't guess — it tells the patient to speak directly with your pharmacist and provides your contact details. Across 50+ practices and hundreds of thousands of conversations, it has never given unsafe medical information. That's not luck. That's 18 months of deliberate refinement.

A standard chatbot follows a decision tree. Ask it something unexpected and it falls over. The Agent holds a real conversation. It listens. It responds. It handles objections, answers follow-up questions, and moves patients toward booking naturally. Underneath it is a medically verified knowledge base built over 18 months, intent data capture on every conversation, and Microsoft Clarity showing you exactly where each patient came from. A standard chatbot is a script. This is infrastructure.

Wherever you want them. CRM, spreadsheet, email, or all three. Every conversation is fully transcribed so you know exactly what was asked, what was answered, and how close that patient is to booking. Nothing gets lost.

All of them. Weight loss, travel health, aesthetics, occupational health, ear wax removal, private GP. There are no limitations. If you offer it, the agent can handle it.

We start with our medically verified knowledge base built over 18 months. Then we layer in your services, your pricing, your processes, and your practice personality. By the time it goes live it sounds like your team. Not a generic bot. Not a template. Yours.

Seven days. We build it, test it, and deploy it. You don't touch a single line of code. You review it, approve it, and it goes live.

None. You approve the agent before it goes live. After that it runs itself. Every update as the AI space evolves gets rolled in automatically. You always have the most current version without doing anything.

Fully. Every agent includes compliant patient messaging explaining how data is used, so patients know from the first interaction. We operate under UK GDPR with data minimisation and purpose limitation as core principles — we collect only what's needed, store nothing beyond its purpose, and never share data with third parties. All communications are encrypted in transit and at rest. Your practice acts as data controller; we act as processor under a formal Data Processing Agreement. We update your privacy policy as part of setup. You're covered from day one.

If you paid upfront, your price is locked in. Renews at the same rate regardless of what happens to pricing in the market. You also get every update we make as AI continues to evolve — included, no extra cost. If you're on the monthly plan it rolls over automatically. Either way the authority, the intent data, and the patient conversations you've built keep compounding. The agent gets more valuable every month it runs.