Gildhart for groups
Every branch,in the answer.
Found by AI, answering at 2am, booked, and reported every Monday. One system across your group.
The products behind 50 live practices, run at group scale with the governance a board expects. It starts with a free audit of every town you trade in.
Where AI named a real local independent
- London 12 of 40
- Chislehurst 11 of 40
- Stratford-upon-Avon 5 of 40
- Manchester 3 of 40
- Cardiff 2 of 40
- Glasgow 1 of 40
- Belfast 1 of 40
- Paisley 1 of 40
- Birmingham Not named
- Epsom Not named
- Lytham St Annes Not named
- Llanelli Not named
Your audit shows your brand, town by town and service by service: named, not named, and who holds the place instead.
The research behind it.Who AI Recommends: UK Private Healthcare 2026. Read the report.
- 50practices live on Gildhart systems
- 5,500appointments booked in eight weeks across four Southdowns pharmacies
- 45%of patient conversations with the Slinic agent start while the clinic is closed
- £50,000+of patient enquiries priced by the Southdowns agent since July
The programme
Four phases. The audit comes first, and it’s free.
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01
Audit
Every town, every service, both AIs. Who’s named, where you’re missing, and what the gap is worth.
You get: a town-by-town report and a priced plan -
02
Build
One site for the group with a page for every service at every branch, each written to be quoted by AI and read by a patient.
You get: the site, migrated, with every branch and booking route live -
03
Deploy
An agent on every branch, trained on your services and prices. Bookings straight into your diary. A Monday report per branch with a pound value on every enquiry.
You get: answers at 2am, a diary that fills, a report that shows what to sell -
04
Operate
Content and video each month, built from what patients ask. Your team’s Claude playbook and training. A quarterly re-audit and the governance file your board asks for.
You get: the system kept sharp, and the evidence it’s working
What runs across the group
The same four products the independents run. One of each, for all of you.
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The Build
One site. Every branch.
Southdowns runs four pharmacies as one site. The group version adds branch pages, group-wide services, and one place to change a price for every town.
See The Build → -
The Agent
One agent. Every branch’s hours, prices and stock.
Answers patients on each branch’s site, hands over to a named person when it should, and sends every branch a Monday report with the value of what came in.
Meet The Agent → -
Booked
Your own booking platform.
Built by Gildhart, not rented. Services, rooms and staff per branch, reminders, and a group view of what’s booked where.
See Booked ↗ -
The AI Search Playbook
Your team, working in Claude, to a standard.
The prompts, the rules on what can and can’t be said about medicines, and the content system that keeps every branch named. Taught to your team, then kept current.
See the Playbook →
4pharmacies, one system
Already running as a group
Southdowns Pharmacy Group
5,500 appointments booked in the site’s first eight weeks
“Fewer interruptions, fewer repeat questions, more time with patients. Sophie, the AI agent Drew built for us, now answers most of the questions that used to come in by phone across our four branches.”
- 2,500 patient conversations since July, and £50,000+ of enquiries priced from their own list.
- Four branches, one site, one agent, one Monday report each.
Governance
Built for groups that answer to a board.
Every deployment comes with the file your compliance lead, your superintendent and your board will ask for. These are design decisions in the products, not promises.
Data
- A data protection impact assessment for every deployment
- Data processing agreements naming every sub-processor: Anthropic, Voiceflow, Kinsta, Make
- Health data handled as special-category data under UK GDPR, encrypted, with retention limits
- Nothing about a patient’s health sent to Google or Meta. Ads are measured on order value only
Clinical
- The agent informs and books. It does not diagnose, triage or prescribe
- It hands over to a named person the moment a question needs one
- Public content follows ASA and MHRA rules: no prescription-only medicine names, no claims a pharmacist wouldn’t make
- Your superintendent signs off the agent’s answers before it goes live
Operations
- Every conversation logged and reviewable
- A Monday report to each branch and a monthly report to the group
- A staff AI policy and training for every branch team
- A quarterly re-audit, so what AI says about you is checked, not assumed
Security questionnaires and due-diligence requests: send them, we answer them in full.
How it’s priced
Per branch, after the audit.
The audit is free and tells you what the gap is worth before you spend anything. From there, the programme is priced per branch, and the Monday report is how we’re measured.
Start here
Request a group audit.
Tell us your towns. We ask ChatGPT and Claude what patients ask about private services in each one, check every provider they name, and send you the picture: named, not named, and who holds the place instead.
- Free for groups with five or more branches
- Within five working days of confirming your towns
- Yours to keep, whatever you decide
One practice, not a group?